Returns & Exchanges
We want you to be completely satisfied with your botanical purchase, which is why we offer a 30-day return window for all items in their original condition. Whether you have changed your mind or need a different size, our process ensures your return is handled swiftly and professionally.
Initiate Your Return
Log in to our online portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA).
Pack Your Items
Carefully place your artificial plants or flowers back into their original packaging to ensure they are protected during transit.
Ship It Back
Affix the provided return label to the outside of the box and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing